Terms & Conditions

Last Updated: June 10, 2026

1. Acceptance of Terms

By accessing or using the Namayah website and purchasing our handcrafted products, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. These terms apply to all visitors, users, customers, and wholesale partners who access or use our services. If you do not agree with any part of these terms, you must discontinue use of our website and services immediately.

Namayah reserves the right to update, modify, or replace any part of these terms at our sole discretion. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

2. Use of Our Website

You agree to use our website only for lawful purposes and in a way that does not infringe the rights of, restrict, or inhibit anyone else's use and enjoyment of the website. Prohibited behavior includes harassing or causing distress or inconvenience to any other user, transmitting obscene or offensive content, or disrupting the normal flow of dialogue within our website.

You must not use our website to send unsolicited commercial communications. You must not attempt to gain unauthorized access to any part of the website, the servers on which the website is hosted, or any server, computer, or database connected to the website. We reserve the right to terminate your access to the website if you breach any of these terms.

3. Products and Pricing

All products displayed on our website are handcrafted and may vary slightly in appearance, color, texture, and dimensions. These variations are inherent characteristics of handcrafted goods and should not be considered defects. We make every effort to display our products as accurately as possible, but we cannot guarantee that your device's display will accurately reflect the exact colors of our products.

All prices are listed in the currency specified on the website and are inclusive of applicable taxes unless otherwise stated. Namayah reserves the right to change prices at any time without prior notice. In the event of a pricing error, we reserve the right to cancel any orders placed at the incorrect price and will notify you of such cancellation.

4. Orders and Acceptance

Placing an order through our website constitutes an offer to purchase the selected products. All orders are subject to acceptance by Namayah. We may, at our sole discretion, limit or cancel quantities purchased per person, per household, or per order. We reserve the right to refuse or cancel any order for any reason, including suspected fraud, unauthorized transactions, or violations of these terms.

Upon acceptance of your order, we will send you a confirmation email with details of your purchase. This confirmation does not signify our acceptance of your order, nor is it a confirmation of our offer to sell. We reserve the right to accept or decline your order at any time after receiving it.

5. Payment Terms

Payment must be made at the time of placing your order. We accept the payment methods displayed on our website at the time of purchase. All payment transactions are processed through secure, encrypted payment gateways. Namayah does not store your credit card details on our servers.

For wholesale orders, separate payment terms may apply as agreed upon in the wholesale partnership agreement. Wholesale partners are bound by the specific terms outlined in their individual contracts in addition to these general terms.

6. Intellectual Property

All content on this website, including but not limited to text, graphics, logos, icons, images, photographs, audio clips, digital downloads, data compilations, and software, is the property of Namayah or its content suppliers and is protected by international copyright, trademark, and other intellectual property laws. You may not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any of the material on our website without prior written consent.

7. Limitation of Liability

Namayah shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from your access to or use of, or inability to access or use, the website or any content on the website. Our total liability to you for any claims arising out of or relating to the use of or inability to use the website or products shall not exceed the amount you paid to Namayah for the specific product giving rise to the claim.

8. Indemnification

You agree to defend, indemnify, and hold harmless Namayah and its officers, directors, employees, agents, licensors, and suppliers from and against any claims, actions, or demands, including without limitation reasonable legal and accounting fees, alleging or resulting from your use of the website or your breach of these Terms and Conditions.

9. Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of India, without regard to its conflict of law principles. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts of India. For international customers, you agree to submit to the personal jurisdiction of the courts located in India for the purpose of litigating all such claims or disputes.

10. Contact Information

If you have any questions about these Terms and Conditions, please contact us through the details provided on our Contact page. We are committed to addressing your concerns promptly and professionally, and we encourage you to reach out before taking any formal legal action.